Asociația Valeria Romania, a leading NGO dedicated to providing private elderly and medical home care services, is transforming the way care is delivered in Bucharest and Timișoara through the innovative Tenderly.ai platform. Serving 40–50 monthly clients with a dynamic team of 20 part-time, flexible-hours nurses and caregivers, the organization has embraced digital tools to enhance efficiency, transparency, and overall quality of care.

Empowering Clients and Caregivers with Digital Innovation
By integrating Tenderly.ai, Asociația Valeria Romania has streamlined its operations with a suite of advanced features:

• Online Care Visits Booking & Payment: Clients can now conveniently request and pay for their care visits at a time and location of their choice, with the option to select their preferred caregiver when available.
• Monthly Care Plan Management: Using the admin dashboard, the team can efficiently plan and coordinate care schedules, ensuring that each client’s needs are met.
• Automated Matching: The platform automatically matches client visits with the right caregivers based on availability, proximity, and qualifications, optimizing the allocation of resources.
• Real-Time Visit Management: Caregivers use the Tenderly staff mobile app to check in and out of visits and perform evaluations, enabling the generation of detailed care reports for patients and their families.
• Enhanced Client Visibility: The Tenderly clients mobile app allows older adults and their families to view planned visits, assigned caregivers, and caregiver ratings, fostering trust and engagement.

Driving Impact Through Digital Transformation
Asociația Valeria Romania’s adoption of Tenderly.ai has not only streamlined administrative processes but also enhanced the overall quality of care provided. The digital transformation has enabled the organization to deliver safe, affordable, and innovative solutions while maintaining transparency in service delivery and payments.

In numbers:

• 40-50 monthly clients
• 20 part time, flexible hours nurses and caregivers

Most used features: 

• Online care visits booking & payment – allows clients to request and pay for their care visits, at the time and place of their choice, ad even asking for their favorite caregiver (if available)!
• Planning monthly care plans for clients on the admin dashboard
• Automated matching of client visits with the right caregivers, based on their availability, proximity to the client address and qualifications
• Visit check-in/out by caregivers, on tenderly staff mobile app
• Visit evaluations by caregivers, on tenderly staff mobile app – allowing to analyze and provide care reports to patients and families
• Visit planning on tenderly client’s mobile app, allowing older adults and their families to see the planned visits, the allocated nurse and their rating, the visit of today, etc.

Customer Testimonial
“Tenderly.ai has completely revolutionized the way we deliver care and support services. It’s more than just an app—it’s a trusted partner that supports us to fulfill our mission of bringing respect, safety, and dignity to the lives of our beneficiaries. Thanks to Tenderly.ai, we’ve been able to digitize our services and make a huge leap in efficiency and transparency. The app gives us a clear and detailed picture of each beneficiary’s history, and families can quickly access the information they need. What’s more, we can track caregiver visits in real time, manage reports, and resolve any issues that arise, all of which contributes to the confidence families have in our services. Another aspect that has impressed me is the transparency in terms of payments. Our caregivers have access to details of their income at any time, and clients know exactly how much their services cost and can make payments simply and quickly. This clarity and ease of use is essential to us. The advanced reporting features allow us to monitor the quality of the services we provide and ensure we meet the high standards we set for ourselves. With Tenderly.ai, we have been able to combine the extraordinary experience of our caregivers with modern technology, providing safe, affordable, and innovative solutions.”
— Oana Floroiu, President, Asociația Valeria Romania

Digital Transformation Streamlines Scheduling, Empowers Nurses, and Elevates Patient Experience in Timisoara

The Care Hub Romania, a purpose-driven SME providing private and reimbursed medical home care services, is setting a new standard in patient care by leveraging the innovative Tenderly.ai platform. Serving 15–20 monthly clients with a team of 20 part-time nurses and physiotherapists, The Care Hub offers effective, transparent, and reliable care thanks to the digital platform tenderly.ai.

By relying on tenderly.ai, The Care Hub has achieved significant improvements in daily operations:

• Streamlined Scheduling: The platform’s intuitive admin dashboard allows care coordinators to plan visits quickly using advanced visit planning features.
• Empowered Staff: Nurses benefit from the tenderly staff mobile app, which facilitates easy check-ins, check-outs, and real-time visit evaluations.
• Enhanced Patient Engagement: The client mobile app provides patients with clear, up-to-date care plans, including information on assigned caregivers and their ratings, fostering greater trust and satisfaction.
• Comprehensive Reporting: Automated visit evaluations generate detailed care reports for patients, their families, and the National Insurance Agency, ensuring accountability and continuous improvement.

In numbers:

• 15-20 monthly clients
• 20 part time, flexible hours nurses and caregivers

Most used features: 

• Visit planners for nurses – on the admin dashboard of tenderly.ai
• Visit check-in/out on tenderly staff mobile app
• Visit evaluations on tenderly staff mobile app – allowing to analyze and provide care reports to patients, families and the National Insurance Agency
• Visit plan on tenderly clients mobile app, allowing patients to see the planned visits, the allocated nurse and their rating, the visit of today, etc.

“tenderly.ai has significantly simplified my role as Medical Home Care Coordinator. The admin dashboard enables me to schedule our team’s weekly plans in just a few clicks, while our nurses enjoy the convenience of self-management tools that save valuable time. Most importantly, our patients now have clear visibility into their care plans, which builds trust and boosts engagement,” said Alexandra, Medical Home Care Coordinator at The Care Hub.

This strategic reliance on tenderly.ai has been allowing The Care to reduce administrative burdens, improve operational efficiency, and ultimately enhance the quality of care delivered to its patients.

Transilvania Vitalis, a dedicated NGO providing reimbursed social and medical home care services in Sibiu, Romania, is setting a new standard in patient care by leveraging the innovative tenderly.ai platform. With a small, agile team of 5–6 nurses—comprising both employees and independent caregivers—the organization is committed to delivering high-quality, cost-effective home care, including services reimbursed by CNAS.

Optimizing Home Care Operations
By integrating tenderly.ai, Transilvania Vitalis has streamlined its operations and improved coordination:

• Efficient Visit Management: The tenderly.ai platform’s check-in/check-out functionality enables nurses to accurately log the start and end of each visit, ensuring precise scheduling and smooth patient care transitions.
• Continuous Staff Development: The annual training plan available via the tenderly.ai online academy keeps the team updated with current best practices, thereby enhancing care quality and professional growth.

Impact and Benefits
The adoption of tenderly.ai has delivered measurable improvements:

• Improved Coordination: Accurate visit tracking has optimized nurses’ schedules, ensuring that each patient receives timely and attentive care.
• Enhanced Quality of Care: Regular training through the online academy has contributed to higher standards in service delivery.
• Streamlined Operations: The platform reduces administrative overhead, allowing the team to focus on patient care and service excellence.

In numbers:

• Small team of 5-6 nurses, a combination of employees and independent caregivers

Most used features:

• Visit check-in/out by the nurses
• Annual training plan – via the online academy provided by the tenderly.ai platform

Customer Testimonial
“As the President of Transilvania Vitalis, an NGO dedicated to providing social services, elderly care at home, and home medical care—including services reimbursed by CNAS—I confidently recommend the tenderly.ai platform. Our small team of 5–6 nurses and caregivers relies on the visit start and end functionalities to coordinate schedules and ensure quality patient care. Additionally, the annual training plan offered through the tenderly.ai online academy has been instrumental in keeping our team up to date with current best practices, ultimately improving the quality of care we provide.”
— Ingrid Hohr, President, Asociația Transilvania Vitalis